AJAG Article

his paper investigates the impact of e-governance on public service delivery within the Federal Capital
Development Authority (FCDA), Abuja, Nigeria running from 2019 to 2024 using the mixed methods of
analysis. The mixed-methods of analysis combined quantitative surveys of 286 respondents comprising FCDA
staff and Abuja residents with 12 Key Informant Interviews (KIIs) involving senior officials, ICT department
heads, and platform users. Quantitative data were analyzed using descriptive statistics, Pearson correlation,
and regression models, while qualitative insights were examined through thematic analysis.Findings from the
empirical analysis revealed that 70.2% of respondents are aware of FCDA’s e-governance platforms, while
68.3% actively use at least one service. A significant positive relationship exists between e-governance
adoption and service efficiency (r = 0.67, p < 0.05), with 65% reporting faster processing times and reduced
delays. Additionally, 72% acknowledged improved transparency through real-time reporting, while 60%
reported enhanced accessibility. The paper concludes that e-governance has improved FCDA’s efficiency,
transparency, and accessibility but requires targeted ICT investments, capacity-building initiatives, platform
integration, and citizen sensitization.This paper recommendedthat there is a need for significant investment in
ICT infrastructure to strengthen the technical foundation required for seamless digital transformation.

Mixed technique x-ray of the impact of E-Governance on Public Service Delivery in Nigeria: A Case Study of Federal Capital Development Authority (FCDA), Abuja, Nigeria, 2025, Vol. 3, No. 1, pp. 68-74. PDF